Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shadowofthesunnz@gmail.com. Please note that returns will need to be sent to the following address at your own cost: Gisborne, New Zealand and the full shop address will be shared via email. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shadowofthesunnz@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return rules summary: Returns accepted for 14 days, Costumer provides return shipping, no restocking fee and no final sale items can be returned/refunded. 

Cancellation

We’re unable to cancel or amend online orders once your order has been placed. Please ensure all details provided are full and correct at the time of order. If there is an error in address please contact the email; shadowofthesunnz@gmail.com

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. We cannot accept returns on our not so perfect products either as they are seconds with the fault mentioned in the description. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shadowofthesunnz@gmail.com.